Shipping OptionsAmbient's primary carrier is the United Parcel Service (UPS). Ambient ships throughout the USA and Canada. Sorry, we do not ship internationally.
APO and FPO orders are shipped United States Postal Service (USPS).
UPS shipping charges based on the product weight, number of containers, cost of insurance, and distance from our warehouse in Tempe, AZ.
All shipments are insured.
In general, all products ordered express delivery before 11 am Arizona Time are shipped the same day, unless specifically specified on the product webpage.
In general, Ground and Canadian orders are shipped in 1-3 business days, unless specifically specified on the product webpage. In general, APO and FPO orders are shipped in 1-7 business days, unless specifically specified on the product webpage.
Shipments are based on "business days". Weekends and ship days are not counted as a business day. For example, if you order 3rd Day Select on a Thursday morning, your package will not arrive until the following Tuesday (Friday, Monday and Tuesday counted as business days).
Ambient and UPS are not responsible for delays due to adverse weather conditions or other acts of God or other natural disasters.
On occasion, Ambient ships directly from the manufacturer or a distributor. The manufacturer or distributor may chose a different courier then UPS.
Your order may also be delayed if there is an issue with the credit card name and address security confirmation.
Email confirmation of your tracking number is sent directly from UPS. The title of the Email is "Quantum View". In general, this occurs in the evening.
Your credit card will not be charged until the day the product ships, unless it is shipped directly from the manufacturer, in which case, it is charged when the manufacturer receives the order.
Ground Shipping Map from Phoenix, Arizona:
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